Developer of Outbound faces controversy for requesting removal of negative Steam reviews
“부정적 스팀 평가 지워달라” 아웃바운드 개발자 논란
2026.05.14 12:13 UTC+9
AI Summary
Outbound developers faced backlash for asking refunded users to delete negative reviews. The team has since issued a public apology acknowledging their poor communication. They now promise to value player feedback without pressuring them to alter their opinions.

The developers of the recently released 'Outbound' have landed themselves in hot water after asking players to remove negative feedback. As the community backlash intensified, the team issued a formal apology.
Outbound is a survival game developed by the overseas studio Square Glade Games. Players hop into an empty camper van, explore the world, scavenge for parts to build their own mobile base, and travel to wider regions. It launched on the 11th and, as of the 14th, holds a 'Mostly Positive' rating on Steam (714 reviews, 71% positive).


The controversy began when the developer started replying to Steam reviews. When some users pointed out that there was 'not enough content for the price' or that 'the scenery is pretty but the game is far too unfriendly,' the developer replied: 'The game is designed around freedom, so it lacks clear goals or a story. If it's not your cup of tea, feel free to request a refund.' They then added, 'If you have requested a refund, we would appreciate it if you could edit or delete your review.'

Players criticized the developer's response, with comments such as, 'Instead of worrying about review scores, try making a better game,' 'The developer seems to be suffering from confirmation bias,' and 'I was thinking of playing it later, but I've lost interest after seeing the developer's attitude.'
On the 13th, the developer posted a statement via the Steam community. 'We sincerely apologize for the misunderstanding caused by our recent replies,' they wrote, explaining that the first 24 hours post-launch were chaotic and stressful. 'Looking back, we realize our approach to communication was not appropriate,' they admitted. They added, 'We will no longer ask for reviews to be modified, and we will listen to your honest feedback.'


최근 출시된 '아웃바운드' 제작진이 유저에게 부정적 평가 삭제를 요구하는 사건이 발생했다. 이로 인해 민심이 급격히 악화되자, 얼마 후 개발자의 사과문이 게재됐다.
아웃바운드는 해외 개발사 스퀘어 글레이드 게임즈가 개발한 힐링 생존게임이다. 플레이어는 빈 캠핑카를 타고 세계를 탐험하며, 재료를 모아 자신만의 이동식 기지를 건설하고 더 넓은 지역을 여행하게 된다. 지난 11일 출시됐으며, 14일 기준 스팀 유저 평가 '대체로 긍정적(714명 참여, 71% 긍정적)'을 받았다.


사건은 개발자가 스팀 유저 평가에 답글을 달며 시작됐다. 일부 유저들이 "가격 대비 콘텐츠가 부족하다", "풍경은 예쁘지만 게임이 너무 불친절하다" 등 지적을 남겼고, 이에 개발자는 "게임은 원래 자유도를 중심으로 디자인되어 있어 뚜렷한 목표나 스토리가 없는 편인데, 취향에 맞지 않는다면 환불을 요청하셔도 괜찮다"는 답변을 달았다. 여기에 "만약 환불을 받았다면, 리뷰를 수정하거나 삭제해 주시면 감사하겠다"고 덧붙였다.

이를 확인한 유저들은 비판을 쏟아냈다. "게임을 잘 만들 생각을 해야지, 리뷰를 수정하라는 게 말이 되나", "개발자가 확증 편향에 빠져 있는 듯", "나중에라도 다시 할 생각이었는데, 개발자 태도 보고 마음을 접었다" 등 지적이 이어졌다.
이에 개발자는 13일, 스팀 커뮤니티를 통해 입장문을 게재했다. 게시글에는 “최근 답변에서 오해를 불러일으킨 점 진심으로 사과드린다”며, “출시 이후 24시간 동안 정말 정신없이 바빴고, 압박감도 컸다. 이제 와서 돌이켜보니 소통 방식이 적절하지 않았다는 것을 깨달았다”고 사과를 전했다. 이어 “더 이상 리뷰를 수정해달라고 요청하지 않을 것이며, 여러분의 솔직한 의견을 경청하겠다”고 덧붙였다.

This news was translated by AI.
I will greet you with a good article. niro201@gamemeca.com
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