GRAC to Establish 'User Protection Headquarters' for Probability-Based Item Dispute Resolution
확률 피해구제 전담, 게임위 '이용자보호본부' 신설한다
2026.02.02 16:53 UTC+9
AI Summary
The GRAC has launched a massive restructuring to focus on user protection and post-management. New divisions were created to handle loot box complaints and crack down on illegal private servers. The organisation is pivoting away from direct rating duties to support a private sector-led system.

The Game Rating and Administration Committee (hereinafter the GRAC) unveiled its internal restructuring plan on February 1.
First, the committee established the User Protection Headquarters to support the resolution of damages caused by probability-based items. It consists of the User Consultation Team for handling complaints, the Damage Investigation Team for investigating and supporting damage relief, and the Damage Support Team for providing legal aid, policy research, and preventative education. Through this, the committee will oversee the entire process from consultation and damage relief to follow-up support.
Furthermore, the committee has strengthened its post-management organization to respond to the four major types of online illegal activities and illegal gambling PC bangs. The existing Investigation Management Team has been expanded into the Field Response Team, specialized in on-site enforcement, and the Investigation Support Team, focused on the rapid blocking of games. The Online Response Team has been assigned additional duties regarding the designation and management of domestic representatives, and the committee is also developing systemic improvements to expedite the blocking of illegal private servers.
Additionally, following the completion of the private sector transfer of rating classifications for adult-rated PC and video games last year, the existing Rating Support Division has been reorganized into the Rating Support Center, with its direct rating functions reduced. The Rating Support Center will prepare for the second phase of private sector transfer, which includes mobile games, and will handle rating classifications for arcade and gambling-simulation games. The committee aims to reduce direct rating classifications and support the stable settlement of private and self-rating systems.
Finally, the committee consolidated functions previously dispersed across the organization—such as research, legal litigation, and policy support—into the newly reorganized Policy and Legal Affairs Center to strengthen policy research capabilities. Furthermore, the education unit has been reorganized into the Education and Information Center to keep pace with the activation of training portals for game operators and users.
GRAC Chairman Seo Tae-geon stated, "Following our 2026 business report, this organizational restructuring for the promotion of core tasks will transform the committee into an organization genuinely dedicated to 'gamer protection' and 'game post-management.' We will listen to the voices from the field through proactive communication so that these changes can be felt on the ground."

게임물관리위원회(이히 게임위)는 2월 1일 조직개편안을 발표했다.
먼저 확률형 아이템으로 인한 게임 이용자 피해 구제를 지원하는 이용자보호본부를 신설했다. 피해 상담 및 접수를 담당하는 피해상담팀, 피해 조사 및 구제를 지원하는 피해조사팀, 법률 지원과 제도 연구 및 예방 교육 활동을 수행하는 피해지원팀으로 구성했다. 이를 통해 상담, 피해구제, 후속 지원까지 전담한다.
이어서 위원회는 4대 온라인 불법 행위와 불법 사행성 PC방에 대응하기 위해 사후 관리 조직을 강화했다. 기존 조사관리팀을 현장 대응에 전문화된 현장대응팀과 게임의 신속 차단 등을 위한 조사지원팀으로 확대했다. 온라인대응팀에는 국내 대리인 지정 및 관리 업무가 추가됐고, 불법 사설서버에 대해 신속한 차단을 중심으로 한 제도 개선 방안도 마련한다.
또한 작년에 청소년이용불가 PC·비디오게임의 등급분류 민간 이양이 완료됨에 따라, 기존 등급지원본부는 등급지원센터로 개편하여 등급분류 기능을 축소했다. 등급지원센터는 모바일게임을 포함한 민간이양 2단계를 준비하고, 아케이드 및 사행성 모사 게임 등에 대한 등급분류를 담당한다. 위원회는 직접 등급분류를 줄이고, 민간 및 자체등급분류제도의 안정적인 정착을 지원한다.
마지막으로 전사에 분산되어 있던 조사 연구, 법률 소송, 정책 지원 기능을 통합해 기존 정책연구소를 정책법무센터로 개편하고 정책 연구 기능을 강화했다. 또한 게임 사업자와 이용자 관련 교육 포털 활성화에 따라 교육 조직을 교육정보센터로 개편했다.
게임위 서태건 위원장은 "2026년 업무보고 이후, 핵심과제 추진을 위한 이번 조직개편으로 위원회는 명실상부한 '게임이용자 보호'와 '게임물 사후관리' 조직으로 변하게 되고, 현장에서 변화를 체감할 수 있도록 더 다가가는 소통으로 현장의 목소리를 경청해 나가겠다"고 말했다.
This news was translated by AI.
Let's not lose our initial resolve. Meticulously, one by one. risell@gamemeca.com
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